Shipping & Returns

 

Shipping

All orders will ship within 1 - 2 business days via Australia Post. You will be sent an email letting you know when your order has been shipped (tracking number included).
Please allow 3 - 6 days for your parcel to arrive. Delivery times are estimates only.

Shipping to Australia only - for now!

Returns & Exchanges

At the present time and due to the nature of our small scale business, we can only offer full refunds for items that are faulty. If you have purchased an item that is the incorrect size or colour, we are more than happy to exchange it for the correct item or a different item of your choosing (to equal or greater value), however we can not offer a refund. 
Returns and exchanges will only be issued if the item is in its original condition - unworn, unwashed, and with all labels/tags attached, and returned to us within 14 days of receiving your item.
Shipping cost for returns and exchanges are at the customers expense.
We apologise for any inconvenience, and hope that you understand our reasoning.

To return or exchange an item, please email us explaining why you need a refund/exchange using the 'Contact Us' form below so that we can provide you with the return address.

All refunds/exchanges will be processed within 1 - 2 business days after receiving the returned item.

 

Contact Us

We'd love to hear from you! If you have any questions or enquiries, please do not hesitate to email!

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Privacy

Privacy Policy

Any of your personal information that Darling Ele receives through placing an order on our website is treated with the strictest of privacy. All of your information that is collected is used only for the purpose of fulfilling and shipping your order.